Privacy Policy

Last updated: 14/08/2025

Information We Collect

When you request quotations through our service, we collect:

• Contact information (name, email, phone number)
• Property details (postcode, property type, current heating system)
• Technical data (IP address, browser type, device information)

How We Use Your Information

We use your information to:

• Connect you with MCS-certified heat pump installers
• Provide customer support and follow-up services
• Improve our website and services (with your consent)
• Comply with legal obligations under UK GDPR

Cookies and Tracking

We use the following types of biscuits:

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website (Google Analytics, Cloudflare Analytics). These are only set with your consent.

Your Rights under UK GDPR

As a UK resident, you have the following rights:

• Right of Access: You can request information about the processing of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your data
• Right to Data Portability: You can request your data in a structured format
• Right to Object: You can object to the processing of your data

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or to comply with legal obligations.

Data Security

We use industry-standard security measures to protect your data, including encryption and secure transmission protocols.

Data Controller Information

HeatPumpHQ™ is operated by SUG Labs International Ltd
Company No. C-XXXXX, Malta
Data Controller Contact: hi@heatpumphq.com
UK ICO Registration: [Number]

Contact

For enquiries about this privacy policy or to exercise your rights, please contact us at:

Email: hi@heatpumphq.com
SUG Labs International Ltd trading as HeatPumpHQ™