Privacy Policy

Last updated: 15/08/2025

Information We Collect

When you request quotes through our service, we collect:

• Contact information (name, email, phone number)
• Property details (postcode, property type, current hot water system)
• Technical data (IP address, browser type, device information)

How We Use Your Information

We use your information to:

• Connect you with qualified heat pump installers
• Provide customer support and follow-up services
• Improve our website and services (with your consent)
• Comply with Australian privacy laws

Cookies and Tracking

We use the following types of cookies:

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website (Google Analytics, Cloudflare Analytics). We don't require consent for these as we anonymise the data.

Your Rights under the Privacy Act

Under Australian privacy law, you have the right to:

• Access: You can request access to your personal information
• Correction: You can request correction of inaccurate information
• Complaint: You can lodge a complaint with us or the OAIC about privacy breaches
• Anonymity: Where practical, you can deal with us anonymously

Data Retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, or to comply with legal obligations.

Data Security

We use industry-standard security measures to protect your information, including encryption and secure transmission protocols.

Overseas Disclosure

We may disclose your personal information to service providers located overseas, including in the United States and European Union. We ensure these providers meet Australian privacy standards.

Data Controller Information

HeatPumpHQ™ is operated by SUG Labs International Ltd
Company No. C-XXXXX, Malta
Data Controller Contact: hi@heatpumphq.com

Contact

For enquiries about this privacy policy or to exercise your rights, contact us at:

Email: hi@heatpumphq.com
SUG Labs International Ltd trading as HeatPumpHQ™