Privacy Policy

Last updated: 8/14/2025

Information We Collect

When you request quotes through our service, we collect:

• Contact information (name, email, phone number)
• Property details (postcode, property type, current system)
• Technical data (IP address, browser type, device information)

How We Use Your Information

We use your information to:

• Connect you with certified heat pump installers
• Provide customer support and follow-up services
• Improve our website and services (with your consent)
• Comply with legal obligations

Cookies and Tracking

We use the following types of cookies:

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website (Google Analytics, Cloudflare Analytics). Your consent is required for these cookies.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness. Your consent is required for these cookies.

Your Rights (GDPR)

If you're in the EU, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Object to processing
• Data portability
• Withdraw consent at any time

Data Sharing

We only share your information with certified installers to provide quotes. We do not sell your personal data to third parties.

Security

We implement appropriate technical and organizational measures to protect your data, including encryption, secure transmission, and access controls.

Data Controller Information

HeatPumpHQ™ is operated by SUG Labs International Ltd
Company No. C-XXXXX, Malta
Data Controller Contact: hi@heatpumphq.com

Contact Us

For privacy-related questions or to exercise your rights, contact us at:
Email: hi@heatpumphq.com
SUG Labs International Ltd trading as HeatPumpHQ™

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.